Last updated: October 18, 2025

At V4Parents, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website (www.v4parents.com), Aid App, or related services. We connect families (customers) with trusted service providers (aids) like plumbers, electricians, home nurses, and more, and we handle your information with the utmost care.

By using our platform, you agree to the practices described in this policy. If you do not agree, please do not use our services. This policy applies to all users, including customers and service providers.

1. Information We Collect

We collect information to provide, improve, and secure our services. This includes:

Personal Information You Provide

• Account Information: When you register as a customer or aid, we collect your name, email address, mobile number, and address.
• Verification Documents: To ensure trust and safety, we may ask for government-issued ID, certifications, or other proofs of identity and qualifications (for aids).
• Service Details: Information about requested services, such as location, type of help needed (e.g., plumbing, nursing), and preferences.
• Payment Information: While we don't handle payments directly, if you use integrated payment options, we may process billing details securely.
• Communication: Messages, reviews, or feedback you send through our platform.

Automatically Collected Information

• Usage Data: Device type, IP address, browser info, pages visited, and timestamps to improve our site.
• Location Data: Approximate location for matching nearby aids, if you enable it.
• Cookies and Tracking: Small files to remember preferences and analyze traffic (see Section 7 for details).

Information from Third Parties

We may receive data from partners, like background check services for verification.

2. How We Use Your Information

We use your data to:

• Match customers with suitable aids and facilitate connections.
• Verify identities and qualifications for safety.
• Process service requests, communications, and bookings.
• Send updates, newsletters, or promotional emails (with opt-out options).
• Improve our platform through analytics and feedback.
• Comply with laws, resolve disputes, or protect rights (e.g., sharing with authorities if needed).

3. How We Share Your Information

We do not sell your personal data. We share it only when necessary:

• With Service Providers: Basic contact details (e.g., name, mobile, address) to fulfill requests.
• Service Providers: Trusted third parties for hosting, analytics, or payments (they are bound by confidentiality).
• Legal Requirements: If required by law, such as subpoenas or to prevent harm.
• Business Transfers: In case of merger or acquisition, with notice to you.

We ensure shared parties protect your data similarly to us.

4. Data Security

We use industry-standard measures like encryption, secure servers, and access controls to protect your information. However, no system is 100% secure, so we cannot guarantee absolute protection. Report any concerns to us immediately.

5. Your Rights and Choices

You have control over your data:

• Access and Update: View or edit your info in your account settings.
• Deletion: Request removal of your data (subject to legal obligations).
• Opt-Out: Unsubscribe from emails or disable cookies.
• Children's Privacy: Our services are for users 18+. We do not knowingly collect data from children under 13 without parental consent, per COPPA. Parents can contact us to review or delete child data.

To exercise rights, email info@v4parents.com.

6. International Data Transfers

V4Parents is based in India. If you access from outside, your data may transfer internationally. We ensure adequate protections, like standard contractual clauses.

7. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and ads. You can manage them via browser settings. Essential cookies cannot be disabled.

• Essential: For login and security.
• Analytics: To track usage (e.g., Google Analytics).
• Marketing: Personalized ads (opt-out via settings).

8. Retention of Data

We keep your data as long as needed for services, legal requirements, or disputes. Inactive accounts may be deleted after 2 years.

9. Changes to This Policy

We may update this policy. Changes will be posted here with the new date. Significant updates will be notified via email or site notice. Continued use means acceptance.

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